Help &Support
We're here to help you get the most out of FinSMS. Find answers to common questions or get in touch with our support team.
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Frequently Asked Questions
Find answers to the most common questions about FinSMS.
Getting Started
❓How do I download and install FinSMS?
FinSMS is available on Google Play Store. Simply search for 'FinSMS' or click the download link on our website. After installation, grant SMS reading permissions to start automatic transaction tracking.
❓Which banks are supported by FinSMS?
FinSMS supports 15+ major Indian banks including HDFC Bank, ICICI Bank, State Bank of India, Kotak Mahindra Bank, Axis Bank, Punjab National Bank, and many more. We continuously add support for new banks based on user requests.
❓Do I need to enter my bank details?
No, FinSMS never asks for your banking credentials, passwords, or account numbers. It only reads SMS notifications that banks send to your phone automatically.
Security & Privacy
❓Is my financial data safe with FinSMS?
Absolutely. FinSMS uses bank-grade security with AES-256 encryption. All data is stored locally on your device and never uploaded to external servers. We only read SMS notifications and don't access your bank accounts directly.
❓What permissions does FinSMS need?
FinSMS only requires SMS reading permission to automatically track transactions and basic storage permission to save your data locally. We don't access your camera, contacts, location, or other sensitive information.
❓Can FinSMS access my bank account?
No, FinSMS cannot access your bank account, make transactions, or view your account balance beyond what's mentioned in SMS notifications. It's a read-only system that only processes text messages.
Features & Usage
❓How accurate is the transaction tracking?
FinSMS has a 99.9% accuracy rate in parsing SMS notifications from supported banks. Our intelligent algorithms continuously improve to handle various SMS formats and new bank notification styles.
❓Can I create custom budget categories?
Yes, FinSMS allows you to create unlimited custom budget categories. You can also modify the automatic categorization if needed and set specific spending limits for each category.
❓Does FinSMS work with credit card transactions?
Yes, FinSMS automatically tracks both debit and credit card transactions from SMS notifications. It can distinguish between different types of transactions and categorize them accordingly.
Technical Issues
❓FinSMS is not detecting my transactions. What should I do?
First, ensure SMS reading permission is granted. Check if your bank sends SMS notifications for transactions. If the issue persists, try refreshing the app or contact our support team with your bank name for assistance.
❓How do I backup my data?
FinSMS automatically creates local backups of your data. You can also manually export your transaction data from the app settings. Since data is stored locally, we recommend regular device backups.
❓The app is running slowly. How can I fix this?
Try closing and reopening the app. If the issue persists, clear the app cache from your device settings. For persistent performance issues, ensure you have at least 2GB RAM and sufficient storage space.
System Status
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